Support¶

Get help with MediaX video streaming library.

Contact Information¶

Technical Support¶

For technical assistance, bug reports, and feature requests:

• Website: https://astutesys.com/support
• Email: [email protected]

Response Times¶

Before Contacting Support¶

Please gather the following information to help us assist you quickly:

System Information¶

# Operating system
lsb_release -a

# Architecture
uname -m

# MediaX version
dpkg -l | grep mediax

# GStreamer version
gst-inspect-1.0 --version

Hardware Information¶

# CPU
cat /proc/cpuinfo | grep "model name" | head -1

# GPU (if using hardware acceleration)
lspci | grep -i vga

# VAAPI support
vainfo

# NVIDIA support (if applicable)
nvidia-smi

Network Information¶

# Network interfaces
ip addr

# Routing table
ip route

# Multicast groups
ip maddr

Reporting Issues¶

Bug Reports¶

When reporting bugs, please include:

1. Description: Clear summary of the issue
2. Steps to Reproduce: Exact steps to trigger the problem
3. Expected Behavior: What should happen
4. Actual Behavior: What actually happens
5. Environment: OS, MediaX version, hardware
6. Logs: Relevant error messages and debug output

Feature Requests¶

For feature requests, describe:

1. Use Case: What you're trying to accomplish
2. Proposed Solution: How you'd like it to work
3. Alternatives: Other approaches you've considered

Self-Help Resources¶

Documentation¶

• Getting Started Guide
• API Reference
• Examples
• Troubleshooting
• FAQ

Common Issues¶

Before contacting support, check these common solutions:

1. No video received: Check multicast routing and firewall
2. Python import fails: Add path with sys.path.append
3. Hardware acceleration not working: Verify driver installation
4. High latency: Consider using uncompressed video

Professional Services¶

Consulting¶

Custom integration, optimization, and development services available:

• System architecture design
• Performance optimization
• Custom codec integration
• Training and workshops

Contact [email protected] for inquiries.

Training¶

On-site and remote training available:

• MediaX fundamentals
• Advanced streaming techniques
• DEF STAN 00-082 compliance
• System integration

Community¶

Contributing¶

MediaX is open source. Contributions welcome:

• Bug fixes
• Documentation improvements
• New features
• Test cases

See the repository for contribution guidelines.

Contact¶

Astute Systems Ltd

• Support Portal: https://astutesys.com/support
• Email: [email protected]

We're here to help you succeed with MediaX.